Charmed Support

Need help with Charmed? We’re happy to assist.

Contact

Email us at charlie@formiolabs.com and we’ll get back to you. To help us resolve your issue quickly, please include your order email and, if your question is about an order, the date you placed it.

Common Questions

How do I collect charms? Earn free coins from the timed allowance in the App — or buy a coin pack if you’d rather not wait — then spin to collect charms for your collection. The chance of each charm rarity is shown on the Get Coins screen, under Charm Odds, before you buy anything.

How do I order a product? Decorate a product with your charms, then check out to have it printed and shipped to you.

Where’s my order? You’ll receive a payment confirmation email after checkout. For questions about production or shipping, email us at the address above.

Refunds for printed products. For a refund or any issue with a physical order, contact us at the email above.

Refunds for coin purchases. Coin packs are sold by Apple, so refunds for them are handled by Apple rather than by us. Request one at reportaproblem.apple.com. If you run into trouble, email us and we’ll help where we can.